Help & FAQs

AlNasser.net is the online shopping platform for Al Nasser, a leading Kuwaiti retailer offering a wide range of sports apparel, casual wear, footwear, and accessories for men, women, and children.

With over 50 stores in Kuwait and a growing presence internationally, Al Nasser provides a convenient online shopping experience alongside its established physical locations.

Registering for a free AlNasser.net account offers several benefits:

* Enhanced Order Tracking: Easily monitor the status of your online orders.
* Exclusive Offers & Updates: Receive personalized notifications about new products, promotions, and special offers tailored to your preferences.
* Product Recommendations: Share your thoughts and suggestions to help improve the selection and shopping experience.

While guest checkout is available, registration unlocks these additional features.

Yes, creating an account on AlNasser.net is completely free of charge.

No problem. Simply click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link via email.

If the size is unavailable, it is likely that product is out of stock. You can explore our large choice of products available online.

No, online discounts and promotions are exclusive to the AlNasser.net website and may differ from in-store offers.

Gift cards are a convenient way to share the Al Nasser shopping experience. Here's how to obtain one:

1. Create an account on AlNasser.net (if you haven't already).
2. Visit the gift card page on the website and choose your desired denomination.
3. Upon purchase, the gift card code will be sent to your registered email address.
4. The recipient can redeem the gift card code at checkout for any product on AlNasser.net.

Currently, delivery is only available within Kuwait. Please select your country from our home page to access more delivery possibilities.

Standard shipping normally takes 1-2 days. Same day and Next day delivery offers are available on orders placed before 12 PM.

AlNasser.net offers a secure online checkout process with various payment options:

* KNet
* Visa
* MasterCard

For online purchases, you can request an exchange or return by using you account or by submitting a request through the "Contact Us" section on the AlNasser.net website.

Refunds are processed within 7 days from when we receive the item(s).

For further assistance, you can contact Al Nasser customer service through the following methods:

* Phone: 1850 050
* Chat: Available on the website
* Website: www.alnasser.net/contact