Free Returns & Exchanges Online & In Our 50 Stores

Hassle Free 15 Days Refund Policy

Help & FAQs

Frequently Asked Questions


What is ? is the online shopping platform for Al Nasser, a leading Kuwaiti retailer offering a wide range of sports apparel, casual wear, footwear, and accessories for men, women, and children.

With over 50 stores in Kuwait and a growing presence internationally, Al Nasser provides a convenient online shopping experience alongside its established physical locations.


Why register for an account?

Registering for a free account offers several benefits:

* Enhanced Order Tracking: Easily monitor the status of your online orders.
* Exclusive Offers & Updates: Receive personalized notifications about new products, promotions, and special offers tailored to your preferences.
* Product Recommendations: Share your thoughts and suggestions to help improve the selection and shopping experience.

While guest checkout is available, registration unlocks these additional features.

Is registration free?

Yes, creating an account on is completely free of charge.

I forgot my password!

No problem. Simply click "Forgot Password" on the login page and enter your registered email address. You will receive a password reset link via email.

Products and Selection

Why can't I select some product sizes?

If the size is unavailable, it is likely that product is out of stock. You can explore our large choice of products available online.

Promotions and Sales

Do online promotions apply in stores?

No, online discounts and promotions are exclusive to the website and may differ from in-store offers.

Gift Cards

How can I get a gift card?

Gift cards are a convenient way to share the Al Nasser shopping experience. Here's how to obtain one:

1. Create an account on (if you haven't already).
2. Visit the gift card page on the website and choose your desired denomination.
3. Upon purchase, the gift card code will be sent to your registered email address.
4. The recipient can redeem the gift card code at checkout for any product on

Shipping & Delivery

What countries do you ship to?

Currently, delivery is only available within Kuwait. Please select your country from our home page to access more delivery possibilities.

How long will it take to receive my order?

Standard shipping normally takes 1-2 days. Same day and Next day delivery offers are available on orders placed before 12 PM.


What payment methods do you accept? offers a secure online checkout process with various payment options:

* KNet
* Visa
* MasterCard

Returns and Refunds

How do I exchange or return an item?

For online purchases, you can request an exchange or return by using you account or by submitting a request through the "Contact Us" section on the website.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Contact Information

Happy to help!

For further assistance, you can contact Al Nasser customer service through the following methods:

* Phone: 1850 050
* Chat: Available on the website
* Website:

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.