Free Returns & Exchanges Online & In Our 50 Stores

Hassle Free 15 Days Refund Policy

Privacy Policy

This Privacy Policy outlines how Al Nasser (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our website, (the “Website”).

1. Information We Collect

In the course of using our website, you may provide us with certain information, collectively referred to as “Personal Information” This may include:

  • Information about your name, address, phone number, email address
  • Billing information, order history, feedback
  • Information about your visits and use of the Website (IP address, geographical location, browser type, operating system, browsing activity)
  • Transaction information related to purchases on the Website
  • Information provided for registering as a user or subscribing to services
  • Any other information you choose to send us, including product reviews

2. Use of Personal Information

We may use your Personal Information for the following purposes:

  • Register you with the Website and provide our services
  • Fulfill agreements related to purchases and service delivery
  • Analyze and profile your shopping preferences to improve our offerings and provide you with relevant marketing information (with your consent)
  • Administer prize draws or competitions
  • Prevent or detect fraud and criminal activity
  • Comply with legal requirements or court orders
  • Protect the security and integrity of our Website

3. Data Retention

We will retain your Personal Information for a minimum period as required by Kuwaiti law, based on the purpose of collection.  For example, we may retain purchase history for warranty purposes. We will securely delete your Personal Information when it is no longer required.

4. Disclosure of Your Information

We may share your Personal Information with:

  • Other companies involved in fulfilling your orders or providing requested services (e.g., Shopify, our e-commerce platform)
  • Third-party service providers we use to operate the Website (e.g., providers of website hosting or customer relationship management software)
  • Affiliates or carefully chosen third parties for marketing communications (with your consent)
  • Regulatory bodies or law enforcement agencies as required by law
  • In the event of a merger or acquisition, to the new owner or operator

We will only share your Personal Information with third parties on a legal basis, such as user consent or a legal obligation.

5. Cookies

We may use cookies on our Website. Cookies are small data files that are placed on your device when you visit a website. They are used to store information about your browsing activity and preferences.  We will obtain your consent before using cookies that are not strictly necessary for the Website's functionality, such as those used for website analytics.  You can typically control or disable cookies through your browser settings.

6. Your Rights

Under Kuwaiti law, you have certain rights regarding your Personal Information.  These include:

  • The right to access your Personal Information
  • The right to rectify any inaccurate information
  • The right to erasure of your Personal Information under certain conditions
  • The right to restrict the processing of your Personal Information
  • The right to object to the processing of your Personal Information
  • The right to data portability

You can exercise these rights by contacting us at

7. Security

We have implemented appropriate technical and security measures to protect your Personal Information from unauthorized access, disclosure, alteration, or destruction.

8. Children's Privacy

Our Website is not directed towards children under 13. We do not knowingly collect Personal Information from children under 13. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us immediately.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us at:

  • Email:
  • Website:
  • Phone: +965 1850 050 (Kuwait)
  • Mail: Ardiya Industrial Area, Block No.1, Building No. 127, P.O. Box 44085 Hawally, 32055, Kuwait

10. Data Breach Notification

In the event of a data breach that poses a high risk to the rights and freedoms of individuals, we will notify you and the relevant authorities without undue delay.

11. International Transfers

If we transfer your Personal Information to a country outside of Kuwait, we will ensure appropriate safeguards are in place to protect your information. This may include standard contractual clauses approved by the Kuwaiti Personal Data Protection Commission.

12. Transparency and User Control

You can access and update your profile information on the Website by logging into your account.  We will provide you with clear information about how we use your data and obtain your consent for specific uses (e.g., marketing communications).

13. Employee Training

Our employees are trained on data privacy practices to ensure the proper handling and protection of your Personal Information.

14. Updates to this Policy

We may update this Privacy Policy from time to time by posting the revised version on the Website.  The changes will be effective after we post the revised policy.  We recommend you periodically review this policy for updates.

15. Arabic Translation

This Privacy Policy is also available in Arabic, the official language of Kuwait.

16. Governing Law and Jurisdiction

This Privacy Policy is subject to the laws of the State of Kuwait. Any disputes arising from the Website shall be subject to the exclusive jurisdiction of the courts of Kuwait.