Free Returns & Exchanges Online & In Our 50 Stores

Hassle Free 15 Days Refund Policy

Terms & Conditions


Welcome to Al Nasser's website ( These terms and conditions ("Terms") govern your access and use of the website, its related sites, services, sub-domains, apps, and tools (collectively, the "Website"). Al Nasser (referred to as "we," "us," or "our") owns and operates the Website. We provide the Website as a service ("Service") to allow users to browse and order products and other goods or services ("Products").

By using the Website, you (the "user" or "you") acknowledge that your use is subject to these Terms, including any hyperlinked sections like the Privacy Policy. Your use of the Website constitutes your agreement to comply with and be bound by these Terms. If you do not agree with these Terms, you must not use the Website.

User Account and Registration

To access certain features, including receiving online store credit and redeeming eGift cards, you must register and create a password-protected account ("Account"). Your Account is personal and non-transferable.

If you register, you are a "Registered User." You must be above the legal age to purchase products in your country and provide true and accurate information during registration. Parents or guardians of minors may permit minor use of the Account but remain fully liable for all activity under the Account.

You are responsible for maintaining the confidentiality of your Account and password and agree to accept responsibility for all activities that occur under your Account. Contact us immediately if you have concerns or become aware of any misuse.

Amendments to this User Agreement

We reserve the right to change these Terms at any time. We will post any changes on with the effective date. It is your responsibility to read the Terms each time you use the Website. Your continued access or use of the Website after any changes constitutes your acceptance of the new Terms.

Order & Delivery


Placing Orders: As a Registered or Guest User, you may order and purchase Products. You agree to pay the full amount for the Products, including delivery and installation costs, as indicated during the order process. We reserve the right to accept or reject your order at our discretion.

Order Acknowledgment: Once you place an order on the Al Nasser Online Shopping Store, we will send you an order acknowledgment email outlining the details of your order. This email is not a confirmation or acceptance of your order and does not grant any rights or impose any obligations on us.

Order Confirmation: The order confirmation stage shows your final order details. Order completion occurs upon dispatch of the Products if you have paid by card, subject to receiving full payment. We may not retain order details for you to access later. Contact us for specific details of your previous orders.

Pricing and Transmission Errors: We may encounter errors in pricing or transmission during the order process. We will work in good faith to resolve any issues and have full discretion in determining the appropriate resolution.

Minimum Order Value: There is a minimum order value, which may change from time to time. In addition to the price of goods, you will also be required to pay a delivery charge as shown at checkout.

Weight and Volume Discrepancies: If the products in your order are of different weights or volumes than requested, you will only be charged for the actual weight or volume of the items delivered to you.

Order Amendments and Cancellations: To cancel or amend your order, contact the Al Nasser customer support unit. Due to shipment and delivery processes, any amendments must be submitted before the delivery dispatch. We reserve the right to impose additional charges if your cancellation or amendment results in extra costs.

Customer Support: If you are not satisfied with your order, please contact the Al Nasser customer support unit. All refunds will be subject to Al Nasser's discretion.


Products are only delivered within Kuwait.

We aim to deliver your goods within the delivery window you selected when placing your order, but we do not guarantee that goods will be delivered on or by a certain date. Al Nasser will not be held liable for delivering the goods outside of the requested delivery slot or for failing to deliver all or any of the goods in your order.

We can only deliver to an address stored in your address book in your account on the Al Nasser Online Shopping Website.

If your delivery address is incorrect or if no one is present at the designated address to receive the delivery, you are responsible for the redelivery charges to the correct address.

Upon the successful delivery of the order to the designated address, we shall be exempt from any further liabilities related to the delivery. The order is deemed delivered once you or any person at the designated address receives it, or when it is placed in your delivery box or any other designated location.


Payment Process: We receive payment from your credit or debit card ("Card") at the time we receive your order, after we have checked your Card details. Products are supplied subject to availability. In the event we are unable to supply the Products, we will inform you as soon as possible and provide a full refund.

Card Security: To ensure the highest level of card security, we may direct you to secure payment gateways such as KNET, MasterCard Internet Gateway Service (MIGS), and TAP Payments. These gateways are equipped with advanced security protocols to protect your information. During the payment process, you may be required to enter your Card details, which are encrypted to prevent unauthorized access. Additionally, we may validate your information against third-party databases to ensure accuracy and prevent fraud. You consent to these checks, which will not affect your credit rating. All information is treated securely and in accordance with applicable data protection laws.

Responsibility for Transactions: Responsibility for verifying the Customer and Customer's Card Information and authorizing the transaction lies with the respective payment gateway and/or issuer bank. Al Nasser is not liable for any losses due to fraudulent transactions.

Payment Methods: Payment can be made by any method specified on the Website, including Visa, MasterCard, American Express, Apple Pay, Google Pay, KNET, TAP Payment, online store credit, and eGift cards. All prices are shown in Kuwaiti Dinar (KD) and include taxes (if applicable) at the current rates but exclude delivery charges unless expressly stated otherwise.

Error Handling: The price you pay is the price displayed on the Website at the time we receive your order, with exceptions for errors. If we discover an error, we will inform you and give you the option to reconfirm your order at the correct price or cancel it.

Risk and Title: Risk of loss or damage and title to Products pass to you upon delivery at the confirmed address or on the date of first attempted delivery, subject to us having received full payment.

Online Promotions

Online discount and promotional sales apply to Products designated as such on the Website. These promotions are subject to specific terms and conditions displayed on the product page or during checkout.

Common online promotions include:

  • Discount Codes: These codes provide a percentage or fixed amount discount on your purchase when entered at checkout.
  • Limited-Time Offers (LTOs): These promotions offer special prices or deals for a limited time, such as flash sales or weekend sales.
  • Clearance Sales: These sales offer reduced prices on products that Al Nasser wants to sell out of stock.
  • Free Shipping Promotions: These promotions waive delivery charges for orders that meet a minimum spend requirement.
  • Bundle Offers: These promotions offer a discounted price when you purchase multiple products together.

Al Nasser reserves the right to amend, modify, or cancel any online promotion at any time without prior notice. We will use reasonable efforts to update the Website with any changes to promotions.

It is your responsibility to review the specific terms and conditions of each online promotion before placing your order. These terms may include restrictions such as:

  • Minimum order value required to qualify for the discount.
  • Exclusion of certain products from the promotion.
  • Limited quantities available for promotional offers.
  • Specific deadlines for using discount codes.

By using an online promotion, you agree to be bound by the specific terms and conditions applicable to that promotion. We recommend you carefully review the details of any online promotion before placing your order to ensure you understand the applicable terms and conditions.

eGift Cards

eGift Cards ("Gift Cards") can only be used on the Website and not at Al Nasser or Nasser Sports Centre stores.

eGift Cards are delivered only to the email address provided during the order process.

All eGift Cards are valid for one year from the date of purchase.

To use or redeem an eGift Card, you must register a new account or sign in to an existing one.

eGift Cards can be used as a payment method on the Website, except for purchasing additional eGift Cards.

eGift Cards cannot be returned, exchanged, or refunded.

Any remaining balance on an expired eGift Card will not be refunded. It is your responsibility to redeem the balance before expiry.

Returns and Exchanges

We strive to comply with the latest Kuwaiti consumer protection laws to ensure a fair and transparent return and exchange process for all our customers.

You are entitled to a full refund within 14 days or exchange within 30 days of your purchase date.

Returned items must be unused, unworn, unwashed, and in their original packaging.

A valid receipt is required for all returns and exchanges.

Products will only be refunded or exchanged for the amount originally paid.


Specific exceptions This includes jewelry, watches, glasses, evening clothes, wedding clothes, and items that come into contact with the skin (swimwear, underwear ...), and perfumes.

Sports, Equipment, Swimming Pools and products installed by our Delivery Team cannot be returned, refunded and/or exchanged unless there is any manufacturing defect.

Perishable items such as food, flowers, newspapers, magazines, books greeting cards and gift cards and other time-sensitive products are not eligible for return or exchange.

Digital products such as e-books, e-newspapers, downloadable software cannot be returned or exchanged.

Sale items: Sale items are not eligible for refunds.


Al Nasser reserves the right to determine whether to issue a refund or exchange at its discretion.

Refunds will be issued for the original purchase price, minus any applied discounts or promotions, and any shipping fees incurred.

In the case of partial returns, the original discount/promotion will be recalculated for the remaining items, and any excess amount will be refunded.

Replacement items are not eligible for the original promotion code. You can either create a new order using the code or pay the difference between the refunded amount and the replacement item's price.

Return Procedure

You can return items through the Al Nasser online website (potentially for a fee) or free of charge at any Al Nasser store location.

Refund Methods

KNET and Credit/debit card refunds will be processed within 7 business days of receiving the returned item.

Online Store Credit will be issued immediately upon receiving the returned item.

Order cancellation refunds will be based on your chosen method (KNET or online store credit) and the terms outlined above.

Late or Missing Refunds

If you haven't received your refund within a reasonable timeframe, please check your bank statement and credit card company for processing times.

Contact Al Nasser customer service if you haven't received your refund after a reasonable waiting period.

Intellectual Property

You acknowledge that all copyright, trademark, and intellectual property rights in all materials on the Website belong to us or our licensors. You are only permitted to use this material as expressly authorized by us or our licensors.

Product names, trade names, service names, taglines, or logos ("Marks") are trademarks owned by or licensed to Al Nasser. You may not use any Marks without our prior written consent, except to identify Products or Services originating from Al Nasser.

The Website material and content are available for your personal non-commercial use only. You may download such material only for using the Website. You agree not to copy, reproduce, transmit, publish, display, distribute, commercially exploit, or create derivative works of such material and content.

The Website may provide a way for Registered Users to post reviews, comments, questions, suggestions, or other information ("User Content"). You warrant that any User Content submitted by you is original and does not infringe on the copyright of others. You grant Al Nasser a perpetual, irrevocable, non-exclusive, royalty-free license to use such User Content without further recourse to you, and you waive all rights in such User Content. You agree not to post any content that is contrary to public morals, defamatory, inflammatory, infringes copyright, or otherwise breaches common decency or law.

Al Nasser has the right, but not the obligation, to monitor and edit or remove any activity or User Content and takes no responsibility or liability for any User Content posted by you or any third party.

Liability and Indemnity

Al Nasser does not warrant that the Website or Services will be uninterrupted or error-free. There may be delays, omissions, interruptions, and/or inaccuracies in materials or Services available through our website.

We make no representations or warranties about the accuracy, completeness, timeliness, reliability, or non-infringement of any content on the Website or Services available through it.

Although Al Nasser takes reasonable steps to prevent viruses, worms, or other malicious code, we do not represent or warrant that the Website, Services, Products, or materials are free from such features. We are not liable for any damage or harm attributable to such features.

In no event shall Al Nasser be liable to you or any third party for any direct, incidental, indirect, special, or consequential losses (including lost profits, business interruption, loss of programs, or data) arising out of or related to:

  • Your use of the Website, information, hyperlinks, content, or Services.
  • Your provision of information to Al Nasser.
  • The provision of Services by Al Nasser.
  • Acts or negligence of Al Nasser, its agents, or employees.


Notwithstanding anything herein to the contrary, Al Nasser's aggregate liability (in contract, tort, or otherwise) for any loss or damage you may incur, arising out of your use of the Website, shall be limited to a sum equal to the amount paid or payable by you for the Products in respect of one incident or series of incidents attributable to the same cause.

We will take all reasonable precautions to keep your order and payment details secure. However, unless we are negligent, we cannot be held liable for any losses caused by unauthorized access to information you provide.

You are responsible for maintaining the confidentiality of your Account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your Account or password. The Website is not intended for selling Products to children. If you are under the legal age to purchase products in your country, you can only use the Website with the permission and involvement of your parent or guardian.

Al Nasser reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion.

By using the Website and/or the Service, you agree, to the fullest extent permitted by law, to indemnify and hold harmless Al Nasser, its directors, officers, employees, affiliates, agents, contractors, and licensors with respect to any claims arising out of your breach of these Terms, your use of the Website or the Service, your non-compliance with applicable law or regulations, or any action taken by Al Nasser as part of its investigation of a suspected violation of these Terms or as a result of its finding or decision that a violation of these Terms has occurred.

Warranty Terms & Conditions

Warranty will be provided for certain purchased products (based on the terms mentioned in the product descriptions in each case) against defects that occur after purchase. The warranty is not applicable to cases other than defects in material, design, and workmanship.

Warranty obligations are limited to repair of the defective product, replacement of the defective part, or replacement or refund according to the market price of the product itself (such decision at Al Nasser discretion).

Not all products are covered by the warranty. Always check the product listing to know if it includes warranty benefits.

Dispute Resolution

These Terms and Conditions and any disputes arising out of or related to your use of the Website or Services shall be governed by and construed in accordance with the laws of the State of Kuwait.

Governing Law and Jurisdiction: In the event of any dispute arising out of or relating to these Terms or your use of the Website or Services, such dispute shall be subject to the exclusive jurisdiction of the courts of the State of Kuwait.

Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

By email:

By phone: +965 1850050

By mail: Al Nasser - Faisal Al Rasheed General Trading & Contracting Group Co. W.L.L, :

  • Ardiya Industrial Area Block No.1, Building No. 127
  • PO. Box 44085 Hawally, 32055, Kuwait

Revision Date

These Terms and Conditions were last revised on May 30, 2024. By using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.